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Questions, answered.

Orders & payment

Do I need an account to order?

No. You check out as a guest with your name, phone number, email and delivery address. We send your order confirmation, GST invoice and tracking details to the email address you give us.

Which payment methods do you accept?

You can pay online by UPI, debit or credit card, netbanking or wallet through Razorpay or PhonePe, or choose cash on delivery on eligible orders. Where checkout says we'll send a payment link, your order is placed straight away and we email you a secure link to pay. Where it shows "Pay by UPI", you can pay our UPI ID directly from any UPI app. Either way, we confirm the payment and then email your invoice. We never see or store your card details.

Is cash on delivery available?

Yes, when your order total is ₹10,000 or less and your pin code is covered for COD. A COD fee of ₹49 is added at checkout, and you pay the delivery agent in cash.

Do prices include GST, and will I get a GST invoice?

Yes. All prices are in INR and include GST, and we email a GST tax invoice with every order. Buying for a business? Add your GSTIN at checkout and it will appear on your invoice.

My payment failed but money was debited. What now?

Failed payments are normally reversed to your account automatically by your bank or the payment gateway. If the money hasn't come back within a few business days, email connect@aardhdeals.com with the transaction reference.

Can I cancel my order?

Yes, free of charge before the order is dispatched. Email connect@aardhdeals.com with your order number, and prepaid orders are refunded in full within 5–7 business days.

Shipping

How much does shipping cost?

Shipping is free on orders of ₹999 or more. Below that, a shipping fee of ₹79 applies, and cash on delivery orders carry an extra ₹49 COD fee.

How long will my order take to arrive?

We dispatch within 1–2 business days. Delivery then usually takes 3–5 business days to metro cities and 5–8 business days to other locations; remote areas can take longer.

How do I track my order?

We email you a tracking number or link as soon as your order is dispatched. Can't find it? Check your spam folder or email connect@aardhdeals.com.

Can I change my delivery address after ordering?

Yes, as long as the order hasn't been dispatched. Email connect@aardhdeals.com with your order number and the correct address as soon as possible.

Where do you deliver?

We deliver to most pin codes across India through our courier partners. We don't ship outside India at the moment.

Returns & refunds

What is your return policy?

You can return most items within 7 days of delivery if they're unused and in their original packaging with tags. Email connect@aardhdeals.com with your order number to start a return.

Which items can't be returned?

Opened liquid chalk and other consumables, sleeves and wraps that have been worn, products marked final sale, and items without their original packaging. These limits don't apply if an item arrives damaged, defective or wrong.

What if I receive a damaged or wrong item?

Email connect@aardhdeals.com within 48 hours of delivery with your order number, photos of the item and packaging, and an unboxing video if you have one. We'll send a replacement or a full refund, including shipping and COD fees.

How long do refunds take?

Approved refunds are processed within 5–7 business days to your original payment method. For cash on delivery orders, we refund by UPI or bank transfer to the details you share with us.

Products & sizing

How do I choose the right size?

Check the size guide on the product page and measure with a soft tape before you order. As a rough guide, measure around your palm for gloves, around your waist where you'll wear a belt, and around your knee for knee sleeves, then follow the product's own chart.

What if the size doesn't fit?

You can exchange it for another size within 7 days of delivery, as long as it's unused and in its original packaging with tags. If the size you need is out of stock, we'll refund you instead.

Will a lifting belt or wraps prevent injury?

No product can prevent injury. Belts, wraps and sleeves add support and stability when used correctly, but good technique and sensible loads matter most. If you have an injury, check with a doctor or physiotherapist first.

Still need help? Contact us.