Shipping & Delivery Policy

Where we ship

We ship to addresses across India through our courier partners.

Delivery is available to most pin codes. If we can't deliver to yours, we'll let you know before dispatch and cancel the order with a full refund.

Dispatch time

We dispatch orders within 1–2 business days. Business days don't include Sundays or public holidays.

Orders placed outside our working hours (Mon–Sat, 10:00 am – 6:00 pm IST) are processed from the next business day. We may confirm cash on delivery orders with you by phone or message before dispatch.

During sales or very busy periods, dispatch can take a little longer. If your order is delayed, we'll email you.

Delivery timelines

Delivery times are estimates, not guarantees, and depend on your location and the courier. After dispatch, delivery usually takes:

• Metro cities: 3–5 business days
• Other cities and towns: 5–8 business days
• Remote, hilly or island locations: possibly longer, depending on courier access

Shipping charges

Shipping charges are based on the value of the products in your cart and are shown at checkout before you pay. Shipping and COD fees include GST.

• Orders of ₹999 or more: free shipping
• Orders below ₹999: ₹79 shipping fee
• Cash on delivery orders: an extra ₹49 COD fee

Cash on delivery

Cash on delivery (COD) is available when your order total, including shipping and the COD fee, is ₹10,000 or less, for pin codes where our courier partners offer it. A COD fee of ₹49 applies.

Pay the delivery agent in cash and keep the exact amount ready. For larger orders, please pay online.

We may not offer COD to addresses or phone numbers with a history of refused deliveries.

Tracking your order

As soon as your order is dispatched, we email you the courier name and a tracking number or link. Tracking can take a few hours to show updates.

If you haven't received a tracking email within 1–2 business days of ordering, check your spam folder or email connect@aardhdeals.com.

Your delivery address

Please give your full address, including house or flat number, street, landmark and the correct pin code, plus a phone number you can be reached on.

If you spot a mistake, email connect@aardhdeals.com as soon as possible. We can only change the address before the order is dispatched.

We can't be responsible for delays or failed deliveries caused by an incorrect or incomplete address.

Failed delivery and returns to origin

If the courier can't deliver because no one is available, the phone isn't answered or the address can't be found, they will usually try again or contact you to reschedule.

If delivery still fails, or the parcel is refused, it is sent back to us. This is called a return to origin (RTO).

For prepaid orders returned this way, we refund the amount paid, less any shipping fee, within 5–7 business days of the parcel reaching us. If you'd prefer us to re-ship it, we may charge the shipping fee again.

If the failed delivery was our or the courier's mistake, we'll re-ship free of charge or refund you in full.

Delays beyond our control

Deliveries can be delayed by events outside our control, such as heavy rain, floods or other bad weather, strikes, transport disruptions, festival rush or government restrictions.

If your order is badly delayed, we'll keep you updated by email. If you no longer want it, you can refuse the delivery and get a refund under our Refund & Cancellation Policy.

Damaged or tampered parcels

When your parcel arrives, check that the outer packaging is sealed and undamaged. If it looks tampered with or badly damaged, you can refuse to accept it.

If you find a problem after opening, email connect@aardhdeals.com within 48 hours of delivery with your order number, photos of the item and packaging, and an unboxing video if you have one.

We'll then arrange a replacement or a full refund under our Refund & Cancellation Policy.

International orders

We currently ship only within India. We can't accept orders with a delivery address outside India.

Questions about delivery

For anything about a delivery, email connect@aardhdeals.com or call +91 74270 24029 (Mon–Sat, 10:00 am – 6:00 pm IST), and include your order number.

If your issue isn't resolved, contact our grievance officer, Anil Kumar (Director), at connect@aardhdeals.com.