Refund & Cancellation Policy

Overview

This policy explains how to cancel an order, return or exchange a product, and get a refund from Aardhdeals. It applies to every order placed on aardhdeals.in and forms part of our Terms & Conditions.

Nothing in this policy limits your rights under the Consumer Protection Act, 2019.

Cancelling before dispatch

You can cancel your order free of charge before the order is dispatched. Email connect@aardhdeals.com with your order number, or call +91 74270 24029 (Mon–Sat, 10:00 am – 6:00 pm IST).

For prepaid orders, we refund the full amount, including any shipping fee, to your original payment method within 5–7 business days. Cancelled COD orders cost you nothing.

We confirm every cancellation by email. If your order has already been dispatched when we receive your request, the next section applies.

Cancelling after dispatch

Once an order has been dispatched, it can no longer be cancelled, but you can still refuse it or return it.

When a refused parcel comes back to us unopened, we refund prepaid orders within 5–7 business days, less any shipping fee. If you refuse a COD order there is nothing to refund, but repeated refusals may mean we can't offer you COD in future.

Your options:

• Refuse delivery: tell the delivery agent you don't want the parcel. Please don't open it first.
• Return it: accept the parcel and request a return within 7 days of delivery, following the conditions below.

Returns within 7 days

You can return most products within 7 days of delivery if you change your mind or they don't suit you.

You can check the size and fit carefully, but items that have been used for training or show signs of wear can't be returned. To be accepted, a return must be:

• unused, unwashed and in the condition you received it
• in its original packaging, with all tags, labels and accessories included
• requested within 7 days of the delivery date shown in tracking

Items we can't take back

These limits don't apply if an item arrives damaged, defective or different from what you ordered; see the next section.

For hygiene and safety reasons, we can't accept returns of:

• liquid chalk and other consumables once the seal or packaging has been opened
• sleeves, wrist wraps and other worn items that have been used or show signs of wear
• products marked "final sale" or "non-returnable" on the product page
• items returned without their original packaging, tags or labels
• items damaged by misuse, accidents or normal wear and tear after delivery

Damaged, defective or wrong items

If your order arrives damaged, defective, incomplete or different from what you ordered, we will put it right at no extra cost.

Once we confirm the problem, we arrange the return and send you a replacement or a full refund, including shipping and COD fees, whichever you prefer and subject to stock.

Report it within 48 hours of delivery by emailing connect@aardhdeals.com with:

• your order number
• clear photos of the item, the packaging and the shipping label
• an unboxing video showing the sealed parcel being opened, if you have one (strongly recommended for damaged or missing items)
• a short description of the problem

Warranty

Our products don't come with a separate manufacturer's warranty unless the product page says so. Where a product page lists a warranty, its terms are shown there.

If a product has a manufacturing defect, report it as described in the section above and we will replace or refund it. Normal wear and tear from training, misuse and accidental damage aren't manufacturing defects.

How to request a return or exchange

Email connect@aardhdeals.com with your order number, the item you want to return or exchange, and the reason. For an exchange, tell us the size you need.

We'll reply by email with the next steps, including pickup details or the address to send the item to.

Please don't send anything back before we confirm your return, as unapproved parcels may be delayed or refused.

Sending the item back

Where reverse pickup is available for your pin code, we arrange it with our courier partner. If it isn't, we'll ask you to send the parcel to us by a trackable courier service.

Pack the item securely in its original packaging, and keep the tracking number or pickup receipt until your refund or exchange is complete.

If the return is due to our error, we cover the return shipping. For other returns, we'll confirm any return shipping cost with you before pickup, and it may be deducted from your refund.

Inspection

When your return reaches us, we inspect it to check that it meets the conditions in this policy, and email you the result.

If it doesn't meet them, for example because it has been used or the packaging is missing, we'll explain why and send the item back to you instead of issuing a refund.

Refund timeline and method

Approved refunds are processed within 5–7 business days of the item passing inspection, or of cancellation if the order wasn't dispatched.

Refunds for online payments go back to the original payment method: the same UPI account, card, bank account or wallet you paid with.

After we issue a refund, your bank or card issuer may take a few extra days to show it. If you still can't see it, email us and we'll share the refund reference.

Refunds for cash on delivery orders

For COD orders, we refund by UPI or bank transfer (IMPS or NEFT). We'll ask you by email for your UPI ID, or your bank account number, IFSC and account holder name.

COD refunds are processed within 5–7 business days of the return being approved and your details being received.

We will never ask for your OTP, UPI PIN, card PIN or CVV to send a refund.

Shipping and COD fees

The shipping fee (₹79, where charged) and the cash on delivery fee (₹49) are not refundable once an order has been dispatched, because those services have already been provided.

We refund both in full if we cancel your order, or if you return an item because of our error, such as a damaged, defective or wrong product.

Exchanges for size

If a product doesn't fit, you can exchange it for a different size within 7 days of delivery. It must meet the same conditions as a return: unused, in its original packaging and with all tags.

Exchanges depend on stock. If the size you need isn't available, we'll refund you under this policy instead.

We'll confirm any shipping charge for the exchange before arranging it. To switch to a different product, return the item and place a new order.

Need help?

For questions about cancellations, returns or refunds, email connect@aardhdeals.com or call +91 74270 24029 (Mon–Sat, 10:00 am – 6:00 pm IST).

If you're unhappy with how we've handled your request, contact our grievance officer, Anil Kumar (Director), at connect@aardhdeals.com. We acknowledge complaints within 48 hours and resolve them within one month.